SAP Solution Manager is ITIL-Certified for Information Security Management

The SAP Integration and Certification Center (ICC) has been validating and certifying solutions from partners and software vendors for over twenty years. The certifications provided by the ICC are based on rigorous testing and enable customers to invest with confidence in technologies that integrate with SAP solutions. This includes technologies that support security scenarios such as automated vulnerability management, code scanning and threat detection.

The ICC cannot certify SAP’s own product offerings since self-certification does not provide the same level of assurance as independent certification. However, SAP platforms are often certified by recognized certification authorities. SAP Solution Manager, for example, is certified by organizations such as SERVIEW. In fact, Solution Manager is one of the most awarded service management platforms in the market and certified for all 18 certifiable processes of the ITIL framework, including Information Security Management.

ITIL is the Information Technology Infrastructure Library and provides best practices to support the design, management and monitoring of IT infrastructure and optimization of service levels for end users. The framework consists of five distinct lifecycle phases for service strategy, design, transition, operations, and continuous improvement. It includes key performance indicators to identify problems, measure performance, and track progress.

IT Security Management is a process within the Service Design lifecycle of the most recent version of the ITIL framework. It includes four sub-processes for the design of security controls, the performance of regular security reviews, and the management of security incidents. The sub-processes are targeted at preventing, detecting and containing security intrusions and breaches. The chart below maps each sub-process to relevant applications available in SAP Solution Manager.

ITIL v3 – IT Security Management

Applications such as Configuration Validation, Service Level Reporting and the Dashboard Builder enable customers to enforce security baselines for SAP landscapes and monitor compliance against security KPIs. System Recommendations automatically detects missing security patches through a direct connection to SAP support. Interface Monitoring detects potential breaches of cross-system connections. Finally, the Monitoring and Alerting Infrastructure and Guided Procedures provide an advanced framework for detecting and responding to security incidents and suspected breaches. Overall, Solution Manager provides a powerful ITIL-compliant platform for defining, implementing and sustaining secure SAP system landscapes.